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Do I need to supply materials or equipment?
No, unless there are specific products or equipment you would like us to use. We bring our supplies, vacuums and flat mops.
Are the professional cleaning teams trained and supervised?
Of course! Each of our team members completes an extensive period of training before setting foot in a client's home. We have invested a lot in our equipment and it shows in every cleaning. Training is ongoing as new products and methods emerge on the market. Each team includes a work team leader who supervises on site and performs quality control throughout the service.
What should I do before my cleaning team arrives?
FLG cleaning and services is here to help. So that we can be more efficient, it is helpful if you pick up toys, clothing, household items and clutter before the team arrives. This allows us to move through your home more quickly, which can reduce the cost. Store all important documents and valuables. But don't worry, we're ready to take care of the mess and will carefully stack and organize any items left on the floor or furniture.
How log will my cleaning take?
It depends on the size of your house, its condition, and any special requests you have. We are efficient and we are characterized by it.
Why should I choose you?
We have a long history of success. We employ experienced and insured maids for your and their safety. We perform quality checks and background checks, offer custom cleaning solutions and excellent customer service.
What are your opening hours?
Our business hours are from 7:00 am to 7:00 pm Monday to Friday and on Saturdays from 8:00 am to 3:00 pm.You can also send us a message to our contact number.
How can I get a discount?
We offer discounts for daily, weekly and biweekly cleaning. We also offer a one-time discount for referrals.
How do I pay for my cleaning service?
FLG offers several forms of payment options, which may include credit card, ACH, check or cash.
What happens if my cleaning team forgot an area?
Call us within 24 hours and we will re-clean the area, free of charge.
Should I be home, when is the cleaning service performed?
It's your choice, but it's important that you give us immediate access to your home on the day of service. Many of our clients prefer to give us a key. Others leave a key in a safe place or provide codes for the garage or alarm system. If you choose to give us a key, it will be kept in a locked key storage device that only our managers have access to. The key is given to the cleaning team leader on the day of your cleaning. The team leader returns the key at the end of the day and management returns it to the secure container.
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